How To Set Up Smile.io & Fera.ai Integration
Follow the instructions in the video or written instructions below to set up your Fera and Smile integration and get more product reviews by offering loyalty points!
Watch how to offer loyalty points to get more reviews
1. Download & setup Smile.io
Step 1: Download SmileFirst, you are going to need to download Smile by searching for it in the Shopify App Store.
Step 2: Add Smile to your storeClick the button “Add app” to add it to your Shopify store.
Step 3: Customize
- Customize and choose your branding and colours.
- Fill out some information about the industry your company is in.
Step 4: Launch your pointsFinish setting up your account and click the button “Launch Points”.
2. Find Fera.ai in the integrations section
Step 1: Find Fera in the integrations sectionWhile you are logged into your Smile account, find the “Integrations’ section along the left-hand side of the screen and click it. Scroll down until you see the “Review Generation” title and there you will find Fera.
Step 2: Connect Fera and SmileClick on the Fera icon, click “Connect” and then click “Authorize”. This will then take you to the Fera backend. When you are in the backend, find the Smile integration, and click “Configure”.
Step 3: Enable Social Proof EventsMake sure that the social proof events are enabled and then click “Save”. Just like that both of the apps are integrated!
3. Set up a review request campaign
Step 1: Create a content campaignIn the Fera dashboard, click on the “Grow” tab in the left-hand side menu and then click “Content Campaigns”. Click “+ New Campaign” and then choose an ongoing campaign. Name your campaign and choose if you want to get more reviews, photos or videos.
Step 2: Set up a loyalty points incentiveThen click “Add Incentive” and choose points. Choose how many points you want to offer for the content you are requesting (the more you ask for from your customers, the more points you should offer them).
4. Set up points in Smile.io
Step 1: Create points rule in SmileHead back to your Smile dashboard and click the “Program” section along the left-hand side of the screen. Select the “Points” tab and then the “Add ways to earn” button. Since you’ve already integrated Fera and Smile, there are some preset options to choose from.
Step 2: Make sure points matchMake sure that the points you offer in your review campaign match the points that you are offering in your Smile backend (You can also choose to limit the number of times each customer can earn points for this action).
Step 3: SaveTo save your ‘points rules’, click “Create”.
5. Set conditions & customizeGo back to your Fera dashboard to set your conditions and customize your campaign.
Step 1: Customize conditionsChoose when to send you content campaigns and other conditions such as a minimum order value to send them a request.
Step 2: Customize your messageNext, you can customize the message that your customers will see in the email (Give customers some guidance on what exactly you are looking for in a photo or video review)
Step 3: Save and test your message
- Save your message and then you can send a test message.
- Send the test message by clicking the black “Test” button.
- Fill in your email and select a product for the review.