Is Fera Free?
The Trial Period
Every new user to stumble upon the Fera.ai App will get 30 days of a free trial. This means you have a full month to use the app without being charged anything. There are no strings attached to this offer, you have full access to all the skills we have and everything in the app, regardless of your size. The 30 days start from the day/time you install. After 30 days you’ll be asked to choose a subscription plan or you will no longer have access to the app.
All users have access to our live support. We use Intercom. It can be found through the app or even through our website. It’s a little chat bubble in the bottom right when you’re in the app or on our site.
The Plan Tiers
On our page for pricing you’ll notice we have 4 pricing plans highlighted. These aren’t our only 4 plans, we do have some options in between, these are just the 4 most popular plans. The 4 pricing plans are $9/mo, $29/mo, $99/mo and custom.
These plan tiers are based on the number of skills running, as well as monthly revenue. You’ll also be billed in USD (American Dollars) no matter where your business is located. It just makes it easier for both of us to manage.
Notes on Pricing
You can cancel anytime. If you’re in the free trial this costs you nothing and you’re able to reinstall and continue the 30 days of trial. You can also install and uninstall the app all by yourself-no coding required. Since Shopify handles all billing, the moment you delete the app is the moment you stop getting charged. If you’re 10 days into a billing cycle you’d get charged for 10 days of usage (not the full 100% cost of a month). If you have any issues you can always contact our support team or contact us through our Intercom live chat.