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  4. Why am I not seeing social proof notifications on my store?

Why am I not seeing social proof notifications on my store?

Are you looking in the right place?

Many people don’t know that Fera only shows social proof notifications on their product pages and only shows them when a relevant action happens. The reason people think this is because there are other apps out there (like Envy or Sales Pop) that show constant popups on the home page and every page about all products.

Fera is much more specific and smart about when it shows social proof notifications. It only shows them when they are relevant to the customer. For example, if the customer is thinking about buying a certain product, it shows them social proof notifications about that product. If they haven’t even seen the product yet, it doesn’t bother them about other customers buying that product. This is an important feature of Fera since bothering your customers with unnecessary notifications can actually reduce your sales!

How can I test to see a social proof notification?

To test this on a store, simply go to the store’s product page and add a product to the cart, then go back to the product page. You should see a notification pop up under the Add to Cart button. It should look something like this:

Do you have the pop-out option enabled?

If you have the pop-out option enabled then it tells Fera to pop-out your notifications instead. Sometimes your store’s CSS or existing apps are incompatible with these pop-outs so the result is that they show underneath existing floating elements (like live chat, rewards panel, etc) or they show way at the bottom of the page. If you run into this issue you either have to adjust your CSS which we can do for you for free if you’re on one of our paid plans. Or, if you don’t really want the content to pop up on the page and show embedded in the page (recommended and our default setting), then just flip the switch as shown below to turn it off.

Enable/Disable Popouts

Still don’t see the social proof notifications?

If you’re still not seeing the social proof notifications it could be because of a java-script issue in your store. Contact our support team and we’ll try to help you figure it out.

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