We're excited to introduce this month's latest updates, designed to make managing reviews even easier. These improvements help you better understand why review requests aren’t sent, simplify the import process, and give you more tools to manage customer feedback.
The goal is to help you collect more reviews, build trust with shoppers, and increase conversions.
Check Why a Review Request Is Not Sent
Sometimes a review request is not sent. With this new update, you will see the reason why the customer didn't receive a review request.
You can now quickly find out directly from the Orders table.
Fera now shows the reason why a review request wasn't sent for a specific order, whether the customer hasn't received the order yet or has already received the review request.
Benefits
- Quickly identify why a review request wasn't sent.
- Save time and better understand your review request settings.
Import Questions & Answers
You can now import your existing questions & answers into Fera with the new CSV box, which is available in our import process.
Instead of starting from scratch, simply import your existing Q&A and continue building trust with your customers.
Benefits
- Migrate Q&A from supported platforms.
- Save time by keeping your existing content.
Get More Out of Fera
We've added a new helpful section directly in the dashboard.
Here you'll find help articles, blog posts, and best practices to help you collect more reviews and make the most of Fera's features.
You'll find:
- Help documentation
- Frequently asked questions
- Latest blog posts
We hope these updates make it even easier to manage reviews, engage customers, and get the most value from Fera.
As always, we're continuing to improve the platform and appreciate all of your feedback.
