Published by: Fera Team

Fera is about to get even better!

We have a new integration that will make it even easier to respond to customer reviews – especially negative reviews on your Shopify store!

We’ve partnered with Gorgias, the leading and highest-rated eCommerce helpdesk app, to allow you to generate tickets that will alert you when there is a bad review so that you can provide help to your customers.

gorgias integration

Keep reading until the end of this article to learn everything you need to know about this outstanding Fera and Gorgias integration.

About Gorgias

Gorgias is a helpdesk app that enables you to deliver top-notch customer service and an outstanding customer experience.

It helps you to enhance and automate support, answer customer questions within minutes, and increase conversion rates on your Shopify store!

Gorgias has hundreds of positive reviews and is one of Shopify's most highly rated live chat and helpdesk apps.

They have a 7-day free trial and various pricing options to choose from once the trial ends.

Gorgias can help you:

  • Centralize 1:1 interactions through:
    • Email
    • Social media
    • Live chat
  • Empower support teams
  • Automate your work
  • Measure and improve:
    • Support performance
    • Live statistics
    • Satisfaction survey(s)

Benefits of the Integration of Fera with Gorgias

Fera and Gorgias are integrated through Shopify, Shopify Plus, BigCommerce, and Magento!

What does that mean for you?

Well, it means that all Shopify store owners that have both apps can thoroughly enjoy the benefit of both apps!

So, what are those benefits?

Let’s take a look.

Generate Automatic Support Tickets

Whenever a customer leaves a negative review, a support ticket will be automatically created and will notify your team.

You can determine what a negative reviews is by creating a certain threshold. For example, you might create a threshold where every review under 3-stars creates a ticket.

Excellent Customer Service

This will enable you to respond to and quickly address the issue your customer had.

It will also allow you to ask your customer to update their review when your team has solved their problem.

Turn negative reviews into positive ones

The integration will also give your staff an easy way to request a re-review when a customer leaves a negative review. You can do this by offering your customers a "request review update" link in the ticket.

Negative Reviews Into Positive

Provide excellent customer service to get more reviews

With the creation of automatic support tickets, your support staff can provide better and faster customer assistance. With the addition of Fera, you can see whether or not a customer has written a review right within your Gorgias sidebar!

This information will help your staff know whether or not to ask for a review!

Excellent Customer Service

How to Use Fera With Gorgias

Respond to Negative Reviews

The Gorgias and Fera integration will allow you to easily respond to your customer reviews and offer assistance to unhappy customers on various channels.

We have created a dedicated help article on how to use Fera in Gorgias and connect the two apps on your Shopify store.

For those instructions and a step-by-step video on how to integrate Fera and Gorgias, click here.

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