Fera is constantly pushing the boundaries by announcing new partnerships and updates.
Today, we’re happy to announce a new feature that will help you schedule automatic review requests when the product is delivered to the customer.
But, why is this so important? Well, let us explain!
Customers Love Writing Reviews
Did you know that shoppers actually love writing product reviews?
In fact, over 77% of customers are willing to share their experience if asked properly.
But, the biggest issue here is finding the right time to send the review request.
Most people send it either too soon or too late, which can result in customers avoiding your messages and swirling away from your brand.
The Best Time To Send Review Requests
By conducting a recent study, we’ve managed to see that the best time to request customer reviews is 1 or 3 days after order delivery.
In fact, over 88% of people will actually respond to your review requests, if you send it after just one day after delivery.
Schedule Review Requests Upon Delivery
By using Fera, you will be able to automatically schedule your upcoming review requests after order delivery.
This will provide your customers with enough time to carefully evaluate the product and give honest feedback.
Take Advantage Of All The Benefits
By sending review requests upon order delivery, you will be able to experience the following benefits:Enhanced customer satisfaction
- Better positive feedback
- Increased response rate
- More social proof
How Can You Start Requesting Reviews Upon Order Delivery?
The entire process is fairly simple and doesn’t require any kind of experience whatsoever.
- Go to your “Automatic Campaigns” section
- Create a new one
- Under the “When to Send” tab select “Delivered"
If you need additional assistance, then you can check out our help doc or reach out to our customer support team.